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Your rights

If you’re accessing mental health and wellbeing services from us, your rights are covered under the Health and Disability Consumer Code of Rights.

You have the right to:

  • always be treated with respect, dignity, honesty, skill and care
  • receive full information about health and support services that are available to you
  • be involved in deciding how we deliver support to you and what areas of support you want to focus on
  • choose who you’d like to be involved in your recovery journey.

You have the right to receive services that meet agreed standards and you have the right to make a complaint and have that complaint respectfully and promptly responded to.

If you’re whānau, you have the right to be heard, respected and supported.

If you are supporting a whānau member and they agree, you also have the right to be included in the planning, delivery and review of services provided to them.

Concerns, compliments, questions or complaints

If you have concerns, compliments, questions or complaints, we want to hear from you. You can contact us by sending an email to or calling your local Pathways office. You can find the number by clicking on your location here.


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