[The support I received] meant I had access to someone in the community whose job was to check in with me, meet me where I was at, and treat me with empathy. This was something that I desperately needed.
36 year old, Mobile services, Christchurch
The availability of staff [was the best thing] and I loved how my support worker could relate, understand and help me through the challenges or concerns I had at the time.
24 year old, Mobile support services, Hamilton
The personal touch, the friendship within a professional relationship. Getting to know each other means she knows me. She can't solve the problems of the world, however she does offer me moral support and this means a lot. We are from different backgrounds and different places. We share empathy.