The personal touch, the friendship within a professional relationship. Getting to know each other means she knows me. She can't solve the problems of the world, however she does offer me moral support and this means a lot. We are from different backgrounds and different places. We share empathy.
63 year old, Mobile support, Nelson
The availability of staff [was the best thing] and I loved how my support worker could relate, understand and help me through the challenges or concerns I had at the time.
24 year old, Mobile support services, Hamilton
Staff went above and beyond for me. I felt very supported and I'm very grateful.