The rights of people using our services
Pathways' approach to working with people is simple. We’re committed to supporting people to achieve their goals – whatever they may be.
Our services are responsive and flexible. A support worker will spend time with each person discussing their needs and expectations and planning for how they might be met.
People using Pathways services have the right to:
- be treated with respect and dignity
- have their needs met in a way that is sensitive to their circumstances, language and culture
- have access to language (including NZ sign) interpreters
- receive a service designed to enhance independence and quality of life
- have all rights met under any relevant legislation, such as the Privacy Act
- honesty
- participate in discussions relating to the service and to choose the people to be involved in their support
- be treated with skill and care by staff and to choose staff members the same gender and ethnicity where possible
- full information about, and access to, relevant health and support services, as well as support to access information about treatment options
- information about independent advocacy services, and to contact a consumer advocate at any time
- make a complaint
- information about, and access to, ways of making internal and external complaints
- choose a smokefree environment
- write to the Pathways Privacy Officer and request access to their files, or use MyRecord to access their information at any time.
