Working Together
Pathways' approach to working with people is simple. We’re committed to supporting people to achieve their goals – whatever they may be.
Our services are not only responsive, but flexible as well. A support worker will spend time with each person discussing what their needs and expectations are.
If Pathways works with you, you can be assured, together, we will:
- plan for your future and recovery
- work towards achieving your goals and dreams
- identify signs or any changes which affect your wellness
- identify any services you’re unhappy with and inform the appropriate people
- be courteous to each other
- be aware of and respect other people’s rights.
People using our services have the right to:
- be treated with respect and dignity
- have their needs met in a way that is sensitive to their circumstances, language and culture
- have access to language (including NZ sign) interpreters
- receive a service designed to enhance independence and quality of life
- have all rights met under any relevant legislation, such as the Privacy Act
- honesty
- participate in discussions relating to the service and to choose the people to be involved in their support
- be treated with skill and care by staff and to choose staff members the same gender and ethnicity where possible
- full information about, and access to, relevant health and support services, as well as support to access information about treatment options
- information about independent advocacy services, and to contact a consumer advocate at any time
- make a complaint
- information about, and access to, ways of making internal and external complaints
choose a smoke-free environment - write to the Pathways Privacy Officer and request access to their files, or join the ICAN programme to access their files at any time.
